Frequently Asked Questions (FAQ)

Wholesale Pricing

How do I set up a wholesale account with FFAB ?

You can set up a wholesale account by going to the section “FFAB Business Membership” at the footer section of the website and register yourself as a Business Member to avail wholesale pricing and a host of other exciting services.

Can I get fabrics at wholesale prices from FFAB?
Yes, by signing up for FFAB Business Membership, you can buy at wholesale prices from FFAB.

Payments

What forms of payment do you accept ?

We accept multiple forms of payment. You can pay using all credit and debit cards by Master, Visa, American Express, Diners Club, Netbanking, UPI, IMPS, Paypal etc

Can I pay through wire transfer for an international transaction ?

Yes you can always pay by wire transfer. The details of the wire transfer as as under -

Name of Beneficiary	FFAB CREATTIONS PRIVATE LIMITED
Bank Name	HDFC Bank Ltd.
Branch Name	Sector-18, Noida, Uttar Pradesh, India
Account No.	50200008378772
Swift Code	HDFCINBBXXX

Do you accept cash on delivery orders ?

Yes we do accept Cash on Delivery for orders upto Rupees 10000/-. Order values of more than 10000/- are not eligible for cash on delivery. COD orders may have extra applicable charges.

I am an existing customer and am buying on credit with you. How do I buy from your website on credit ?

No, we do not offer any credit facility. However, you can get in touch with us at support@ffab.com for further details on this matter. You can also call or whatsapp us at our customer support numbers. You can select items from our website and mail it to us and our offline sales team will connect with you once we receive your email.

Orders

What if I need to modify or cancel an order I have placed ?

Please call or whatsapp us at our Support Centre, and we shall help you with your order cancellation. Customer service hours are Monday to Friday 9:30am to 6:00pm IST. You can also email us at support@ffab.com. Please refer to the order cancellation policy in the footer section.

Will GST be charged extra ? Or Is GST inclusive in the price ?

All prices displayed on the website are inclusive of GST and other applicable taxes, if any.

Is there a minimum ordering quantity ?

For items sold in meters, the minimum order quantity is 1.00 meters and in multiples of 0.50 meters thereon. For items sold as a piece, the minimum order quantity is 1.

What if the item I have ordered is out of stock ?

If you order an item which is out of stock, we shall get in touch with you over email or phone to inform you about the possibility of shipping that item. If the item is productionable, the lead time could be between 2-4 weeks. If the item is not re-orderable or productionable, then the money shall be refunded to your account or you can cancel that order and place another order with us. All of this can be resolved over phone or email. You can mail us at support@ffab.com or whatsapp/call us our customer support number.

Can I order fabrics in fractional quantities ?

You can order in multiples of 0.50 meters. The minimum order for fabrics is 1 meter.

If I wish to speak to someone before ordering, which number shall I dial or chat ?

You can mail us at support@ffab.com or chat with us at +91 8287 922 329 or call us at +91 9650 700 711.

If I want to repeat an order and you are out of stock, can I get the same fabric ?

For the same, please check with our Support Team before ordering. You can mail us at support@ffab.com or whatsapp/call us our customer support number.

How can I be sure of fabric or product color ?

Each product image is shot by professional in-house product photographers to ensure that the product images are representative of the product as best as possible. However, colors may vary according to different screens on which it is being viewed and therefore it can only be an approximation of the actual product.

Are all fabrics available online also available at your stores and vice versa ?

We have multiple locations for inventory. It is not necessary that you will find all items everywhere. Sometimes few items at stores may not be available online and vice versa. Though we try to update all inventory on our website. But, it may not always be possible as we have thousands of SKUs.

Delivery, Returns & Shipping

Will my fabric be shipped in one cut?

All orders of fabrics under 10 meters are likely to be shipped in one cut. However, orders of more than 10 meters may be shipped in more than one cut. All of this depends upon the availability of stock and its piece length.

What if my order is damaged in transit or shipment is found tampered at the time of delivery?

In case you find the packet tampered with at the time of delivery, please do not take the delivery of the packet. You are advised to click a photo of the packet and send it to us on whatsapp number +91 8287 922 329 or email at support@ffab.com. We shall settle the issue with the shipping agency. We will replace the shipment or refund you the money as desired by you.

What is FFAB’s exchange policy?

Exchanges are not accepted. We strongly recommend you recheck before ordering. You can place a trial order of 1 meter to check or can request for a swatch. For details about this, please refer to the swatch policy in the footer section.

Is shipping charged extra ?

Flat shipping fees of INR 99 are charged for order value of under INR 999. All order values of more than INR 999 qualifies for FREE Shipping within India. All international orders are charged shipping as per shipping policy of International Orders.

Do you ship internationally ?

Yes, FFAB ships internationally everywhere. For detailed guidelines on international ordering, please refer to the FAQ section of International shipping.

What is FFAB’s return policy?

Please refer to the Return Policy section in the footer of the website.

What should I do if my order does not arrive after the standard delivery time given by FFAB?

Please connect with us at support@ffab.com or whatsapp/call us our customer support number.

What are your online customer service hours ?

We are available to serve you between Monday to Friday between 9.30 am to 6.00 pm.

What if I don't like the fabrics upon delivery ? Can it be returned ?

Please refer to our section of Return Policy.

What is the size of your swatches?

Please refer to the swatch policy for detailed information.

What if the product delivered to me is defective ?

No worries, sometimes even our people can make mistakes and ship a defective product. Please inform us at support@ffab.com or or whatsapp/call us our customer support number with your order number reference and the image of the defective item. We shall ship you the replacement or refund the money if so desired by you.

International Shipping

Does FFAB deliver Internationally?

Yes, Ffab delivers internationally to most of the locations across the world.

How is the shipping rate calculated for international orders?

Our international shipping partners are DHL. The shipping is calculated automatically at the check out depending upon the weight of the goods ordered, dimension of the packet and the zip code of your country.

How long does it take to ship internationally?

It usually takes 7-15 days for the ordered goods to be delivered to your doorstep. We generally ship the goods within 2-4 working days.

Do I have to bear the local taxes when I receive my order?

All import duties and local taxes if applicable is to be borne by the customer and payable to the shipping agency at the time of delivery. Please be aware about the local taxes and duties that you may incur upon ordering when the goods arrive in your country. There are specific guidelines for each country upon the financial limits of goods that can be cleared without any local taxes and duties.

Is COD Available on international orders?

No, Only prepaid order facility is available on overseas orders.

How can I make the payment for international orders?

You can make your payment through any international bank cards. If you wish to pay through bank transfer, refer to the payment section for our Bank Details for International Wire transfer. Once the payment is received, the goods shall be shipped.

Can I place bulk orders internationally? If yes, please guide me through the procedure.

If you wish to place bulk orders, make your selection of the items that you need to order and email us the SKU No and quantity at support@ffab.com & sales3@ffab.in or chat with our customer service agent on whatsapp at +91 8287 922 329 and we shall get in touch with you to handle the order offline. In such a scenario, Our experts will interact with you to understand your requirements in greater detail and help you with what you want to purchase.

What is your Return Policy for international orders?

Every item is properly inspected before shipping. However, sometimes mistakes can happen or the goods may get damaged during transit. In case any defective or damaged goods are shipped to the client by mistake, we accept full responsibility for the same. In such a scenario, please get in touch with us at support@ffab.com or chat with our customer service agent on whatsapp at +91 8287 922 329 with the image of the product and the reference of the order number within 24 hours of receiving the packet. Our representative will get in touch with you shortly after that. We shall process the refund within 14 days or or issue the store credit in such a case.

We strongly recommend not to accept the packet if you find it tampered at the time of delivery. In all other circumstances, returns are not accepted and fabrics are cut to your order. In case of damaged or defective goods, you do not have to return the product to us.

What is your international order cancellation Policy?

All orders can be canceled until the goods are shipped.Generally we try to ship the goods within 1-2 days of receiving the order. So, you are requested to request for cancellation of your order within that time. In such a scenario, please get in touch with us at support@ffab.com or you may chat with our customer service agent on whatsapp at +91 8287 922 329 with reference to your order number. We shall issue a full refund of the payment made by you. .

Do you have standardized prices for domestic and international orders?

Prices are the same across the geography. The only difference is in the shipping cost which varies according to the destination. There could be minor differences because of the exchange rate sometimes.

Can I bill the order internationally and get it shipped to an Indian address?

Yes, you can pay from a foreign country and get your product delivered in India. For the same, please mention it clearly in the remarks box at the time of check out. Alternatively, drop us an email at support@ffab.com or chat with our customer service agent on whatsapp at +91 8287 922 329. In such a case, local shipping policy will be applicable.

How do I contact FFAB customer support?

Email us at support@ffab.com

Chat with us at +91 8287 922 329

Call us at +91 9650 700 711

Because of time zone differences, there may be a delayed response sometime though we try to respond as early as possible. Our customer care service operates from Mon-Fri (9.30 am to 6.00 pm IST) except public holidays. Generally, we respond well within 24 hours.

Are there some items which are restricted for international shipments?

Currently, all our products are eligible for international shipping.

My payment has failed! What shall I do now?

Arghh!! Annoyed much? Take a deep breath and try again! That’s the best way out! However, if it still doesn’t work, you will receive an abandoned cart recovery email in your mailbox. You can try again and place your order. In case your payment has failed & deducted from your account, and the order has not been placed, ping our customer support and we assure you, your concern will be addressed on priority.

Why is international shipping not free?

Since international shipping costs are high, it is not possible to have a free shipping facility and also it varies across countries. FFAB has a well negotiated rate contract with its international shipping partners and we charge on actuals. If you have a shipping partner, we shall be happy to handover your packet to them.

Still can’t find the answer to your query? Don’t hesitate to get in touch with us!

Just drop us a mail at support@ffab.com or whatsapp us at +91 8287 922 329.